Payment and Refund Policy

Last updated: 03 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, and related digital materials offered by truthara through its website. The services covered include access to professional development content focused on live television production techniques such as studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups, and reliable production processes for news programmes, interviews, and live shows. It governs transactions made by customers located in the United Kingdom and sets out the terms under which payments are accepted and refunds may be provided. This policy does not apply to third-party services or physical goods unless explicitly stated at the point of sale.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate unless otherwise indicated. Customers are responsible for any additional charges such as bank fees for international transfers or currency conversion costs if paying from outside the UK. truthara reserves the right to adjust prices for future purchases, but existing bookings remain at the price confirmed at the time of order. Any promotional discounts or bundled offers are clearly marked and apply only to the specified period or conditions outlined during checkout.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as bank transfers where arranged in advance. Payments are processed securely through authorised third-party gateways that comply with Payment Card Industry Data Security Standards. Authorisation occurs immediately upon submission of payment details, and funds are held pending confirmation of the order. truthara does not store full card details on its servers. All transactions are protected by encryption, and customers should ensure their own devices and networks are secure when entering payment information.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation from truthara following successful payment processing. This confirmation includes details of the purchased course, access instructions, and the applicable terms. Until this confirmation is sent, no binding agreement exists, and any pre-authorisation holds on your payment method may be released. Access to digital content is granted electronically once the contract is confirmed, subject to the terms of this policy and the website terms of use.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, customers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content and online courses, this right is lost once download or access begins if you have expressly consented to immediate performance and acknowledged that your cancellation rights will end. Cancellations must be notified in writing to [email protected] within the relevant period to be valid.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations made within the cooling-off period where no access has occurred. Once course materials have been accessed or downloaded, refunds are not provided except in cases of technical fault attributable to truthara. Non-refundable items include completed courses, promotional bundles where access has started, and any customised or personalised training elements. Refunds are not issued for changes of mind after the cooling-off period or for failure to meet personal expectations regarding course content.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your full name, order reference number, date of purchase, and a clear statement of the reason for the request. Include any supporting evidence such as screenshots of access issues. Requests should be submitted via email only, and you will receive an acknowledgement within five working days. Incomplete requests may delay processing until all required details are supplied.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, truthara will review the details against the eligibility criteria within ten working days. You will be notified by email of the decision, including any reasons for rejection. Approved refunds will proceed to processing, while rejected requests may be appealed once with additional information. All decisions are final after the appeal stage.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method used for the purchase. Processing typically takes five to ten working days after approval, though it may take up to fourteen days for the funds to appear in your account depending on your payment provider. Bank transfers or other methods may incur additional time. truthara is not responsible for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course access is provided on a non-subscription basis unless a recurring payment plan is selected at checkout. For any subscription elements, cancellation stops future billing but does not automatically refund prior periods. Promotional offers are subject to the same refund rules as standard purchases, with no special extensions to cooling-off periods. Access credentials must not be shared, and violations may result in immediate termination without refund.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, you will be notified and given the opportunity to retry or use an alternative method. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or disputes should first be raised with truthara via [email protected] to allow resolution. Suspected fraudulent activity may lead to order cancellation and reporting to relevant authorities, with no refund issued in confirmed fraud cases.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK data protection legislation including the UK GDPR and Data Protection Act 2018. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence. Where digital content is faulty, you have the right to repair, replacement, or refund as appropriate under law.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to make a request, email [email protected] or write to National Film and Television School, Beaconsfield Studios, Beaconsfield, Buckinghamshire HP9 1LG, United Kingdom. truthara may update this policy from time to time to reflect changes in law or business practices, with the new version applying to purchases made after the update date. The current version was last revised on 03 November 2026. Continued use of the site after changes constitutes acceptance of the updated terms.